I am disappointed with the service that our bank provides us. I am also frustrated with the last online shipping service of an online store. Sometimes, I feel unsatisfied with the accountant’s attitude.
I could try to relate all this discontent with the only constant variable in the three premises exposed above. Me. Actually, the problem is mine. And I am the problem. It’s not worth it to explain the reasons for my discontent. I invite you only to imagine the moment of frustration and dissatisfaction. We all had it once, at least.
Are we naturally service providers?
If we go back in time, I think human beings weren’t born with a serving attitude. To provide a service is something unnatural, that society trained or even forced us to do.
If you check the origins of the word “service”, you’ll see that it comes from the Latin word “servitium”, which means slavery, servitude. “Servus”, or slave, also originated that word “servant”, the adjective “subservient” and… the verb “to serve“.
Thinking again. Is it possible that we, human beings, are bad service providers because there’s a strong connotation of the term with its semantic? I thought that I was the only one with semantics problems, but… maybe we all share the same problem. 😉
We should learn not to explain ourselves
In the three cases exposed above, I didn’t feel that the three entities had the ability to serve me. To provide me service. To listen to me. To help me. Again, just listen and help.
None of them had or have the capacity to be emphatic. None of them put themselves in my “shoes”. After all, my complaint was only a cry for help… And no, believe me, I never offended anyone.
Like I’ve said before, actually, I am the problem. Coincidentally, whenever I “complained”, there was always a justification. Always. In 66.6% of the cases (and you should be able to guess which), the justification was: “The system…”
Why is it that human beings depend so much on justification? We should learn not to explain ourselves. I feel like society coaches us every day to justify things and to find creative ways of justifying ourselves.
Last note: Listen, try to help and don’t justify yourself. But again, actually, I am the problem…